Frequently Asked Questions

1. What are the documents required at the time of registration?

A) New Services: Both LT & HT:

Completed & Signed application form with Mobile & Aadhar number

Proof of Ownership (any of the following): Sale deed, Allotment/ Possession letter, Municipal Tax receipt, Gift deed, Will deed, etc.

OR Indemnity bond on Rs.100/- stamp paper by the premises owner.

OR Indemnity bond by applicant if not covered in above cases + three times Security Deposit.

Identity Proof: Ration card, Election ID, PAN, Aadhar, Passport, or Driving license.

B) For Industrial Services (HT & LT):

Routed through District Single Window.

C) For Group Houses, Apartments, Layouts:

Include proceedings and approved plan by authority.

D) For all other services:

Completed form with Mobile & Aadhar

Copy of CC bill (optional)

For address correction or dismantlement, original consumer must present.

2. What are the Documents required at the time of release of service?

CEIG approval for all HT and Apartment services.

3. What are the Activities of Call Center operator?

Assist in filling the application.

Send the application and meter to Section office.

Forward estimates if applicable.

Inform consumer in case of rejection with reason.

4. What are the Activities of the Section officer / Staff?

Inspect premises, release service if ready.

Prepare test reports and get consumer signature.

If wiring not ready, reject meter and inform Call Center.

Report to CEIG for contractor cancellation in faulty wiring cases.

Reissue meter within 30 days on consumer request post-wiring completion.

5. What are the activities of the Assistant Divisional Engineer?

Authorize rejected cases, forward to call center.

Inspect services issued based on indemnity bond.

6. Monitoring Activities of ADE / Customer Service Center?

Daily monitoring and guidance of call centers.

Monthly visits to centers and reporting to management.

Active daily involvement for efficient service.

7. How do I Register for a New Customer Service Connection?

Industrial Services: Through District Single Window.

Other LT Categories: Visit nearest Customer Service Center (CSC).

Enclose ownership document

Village assistant certificate for agricultural connections

8. How do I increase my Connected Load?

Application to be given in the nearest Customer Service Center (CSC) by paying the application fees. Development Charges and Service Line Charges are also to be paid as per rules.

Developmental Charges::

Tariff Category	Category of Service	Developmental Charges
HT	HT Services - 11 KV	Rs. 1200/- per KVA or part thereof
	HT Services - 33 KV	Rs. 1200/- per KVA or part thereof
	Above 33 KV	Rs. 1000/- per KVA or part thereof
LT-I	Domestic up to 500 watts	Rs. 600/-
	501 watts to 1000 watts	Rs. 1200/- per service
	Above 1000 watts	Rs. 1200/- + Rs. 1200/- per kW or part thereof
LT-II	Non-domestic up to 250 watts	Rs. 300/-
	251 to 500 watts	Rs. 600/-
	500 to 1000 watts	Rs. 1200/-
	Above 1000 watts	Rs. 1200/- + Rs. 1200/- per kW or part thereof
All other LT categories	-	Rs. 1200/- per kW or part thereof

Service Line Charges:

Depends on the work involved (comparable to cost of extension of line).

Conversion from Single Phase to Three Phase:

Domestic: Minimum 3 kW required
Commercial: Minimum 5 kW required

9. How do I convert a Single Phase Connection to a Three Phase Connection?

Submit representation at CSC

Sign revised agreement & test report

Clear any outstanding charges

10. What is the procedure for Shifting/ Installations of Poles and Lines?

Apply at CSC

Consent letter for advance payment

Ownership & NOC from Panchayat / Municipality

No pending disputes

Pay estimated cost + 25% supervision charges

11. What is the procedure for Transfer of Electrical Power Supply Connection?

Application to be given in the nearest Customer Service Center (CSC).

New customer has to sign the revised agreement and test report.

Old and new customers have to sign the declaration on stamped paper.

No arrears to be paid to APTRANSCO / DISCOM.

No theft / malpractice / criminal cases pending.

Proof of ownership transfer must be produced.

12. What is the procedure for Change of Category Power Supply Connection?

Application to be given at CSC.

Sign revised agreement and test report.

Pay additional consumption deposit if new tariff applies.

Pay additional development charges if required.

13. How do I reduce/enhance Contracted Load/Demand?

LT: Apply at CSC.

HT: Apply to Divisional Engineer.

Sign new agreement and test report post sanction.

Pay deposits, service line, and development charges.

HT: Submit Electrical Inspector’s approval for added load.

14. What is the procedure for installing a Sub Meter?

Sub meter installation should be done through a private licensed electrical contractor.

15. What is the procedure for Reconnection of Electrical Power Supply?

Submit details at Fuse Off Call Center along with reconnection order or permanent receipt.

16. What is the procedure for Request for bill payment in Installments?

LT: Apply to A.A.O/ERO.

HT: Apply to FA & CCA (RE), APTransco.

42% annual charge on installment (18% late fee + 24% interest).

17. What is the procedure for rectifying Burnt/Struck up or Defective Meters?

LT: Apply at CSC.

HT: Apply to Divisional Engineer.

Pay meter testing charges in advance for suspected defects.

If defective, charges will be credited back.

18. I have received a wrong statement of bills. What should I do?

LT: Report to local Section Officer with current reading and latest bill.

HT: Report to Senior Accounts Officer and Divisional Engineer.

19. How do I report Interruption/ Failure of Power Supply?

Call 1800-425-155333 or contact your local Section Office / Fuse Off Call Center

20. How do I report Frequent Unscheduled Load Shedding?

Report to the concerned Divisional Engineer (Operation).